Customers feedback

Impressions, opinions and feedback of Our Firm, elements for growth and improvement:

“The Clients’ Word”

“Hi Noemi,

you know that I can only be pleased with the relationship we have established over the years.

You know that I trust your evaluations and observations completely. You are always up to date on everything that is going on in the company despite the fact that you cannot always be there physically, which is why I am always comfortable with SNM, because I feel that I am in good hands.

The only constructive criticism I would give is about the continuity of post-Andrea referrals. It’s something we’ve already talked about and I know it’s very difficult to deal with, but it would be too nice and easy if I just told you how good you are and how prepared you are 😊.”

Silvia, Quality Manager – Eligio Re Fraschini S.p.A.

TDK FOIL ITALY SPA has been collaborating with Studio Noemi Milani in fire prevention and training for more than 10 years.

Professionalism, competence and reliability are the strengths of Ing Milani and her team.”

Roberta, Quality and HSE Manager – TDK FOIL Italy S.p.A.

“Good morning Noemi,

regarding our feedback is definitely positive: excellent vs technical advice and customer support at all times. We emphasize the professionalism and competence of all the staff and in particular YOURS.

Only two critical points that I would like to emphasize in order to be able to give you a constructive and truthful feedback are:

• multiple pm shifts which unfortunately involves “building” new relationships with handovers;
• failure of your firm to communicate the change of pm (related to the point above).”

Barbara, Quality Manager – OMSA S.R.L.

“Good morning,

with reference to the collaboration relationship, we have had over the years with Studio Noemi Milani, mainly in the area of “training”, I report our full satisfaction with the professionalism and competence demonstrated.”

Alessandro, Safety and Environment Office Manager – COLACEM S.p.A

“We have been cooperating with the Milani firm for several years, appreciating its professionalism, expertise and interpersonal relationship.

Being Forgiatura Vienna a company with complex steel plants we had to deal with articulated problems all completely overcome with the collaboration of Milani studio.

We will definitely continue the collaboration with Milani Studio by involving them in any of our subsequent projects.”

Gabriele, Plant Director – Forgiatura A. VIENNA S.r.l.

“Hi Noemi,

What I can tell you is that we are satisfied with the level of service, the competence that everyone acknowledges you and also the authority of your opinions. Your people have also always proven to be competent and reliable. Of course, with differences related to everyone’s experience and personality.

Sore note at one point was the lack of stable interlocutors and a strong upward variation (unexpected) of economic conditions that in one case really displaced us.”

Roberto, Managing Director – BRITA Italia Manufacturing

“Hi Noemi,

in relation to the cooperation established first with Viar (with whom you had already been operating for years) and then with Forgiatura, I can certainly express a positive opinion.

I have always found attentive and prepared interlocutors. The response time to requests made (estimates, training certificates, evaluations, inspections…) has always been fair, as well as the delivery time of agreed evaluations.

The documentation received related to risk assessments, was also always complete and correct.

The feedback I have received from colleagues and employees regarding your training courses have always been positive. Your website is well done, the way to register for your training courses is clear and quick.

I also find your informational newsletters always useful and prompt in updating our regulatory references.

Finally, I also find you aligned on costs. As you might imagine, as a matter of company policy, I am instructed to always request multiple quotes before engaging external assignments, and your value for money is fair. Where you are “more expensive,” you are so because you work objectively better than others.”

Roberta, HSE Manager – Viar Group

“Good morning Noemi,

for the period in which I have organized the many safety courses with you (from 2016 to 2020) I must say that I have always had a good time (as have my fellow participants) . Meaning that I appreciated your competence, adaptability, helpfulness, hospitality, especially regarding the more properly “practical” safety courses, and also considering the complexity and needs of our organization.

Your newsletters have also been and still are (although I no longer follow the topic of training) very useful and interesting.

I can only say thank you for how you have supported me in these projects, and I extend best regards.”

Marco, CSP and CSE – Alfa Srl

“Hi Noemi,

Given the years of dealings that have taken place I can only say I am satisfied (other than that you are expensive 😊😊).”

Fabio, Owner – Cogo Scales S.R.L.

“Hi Noemi,

as HSE Manager initially, and Plant Manager later, I can say that your firm’s collaboration with IRCA, while limited to your team’s delivery of fire risk training, was certainly a positive one.

We were already familiar with your (and your staff’s) expertise; added to that was an undoubted ability to meet our organizational needs (in terms of time) that allowed us to quickly concretize the activities.

The feedback is absolutely positive.”

Paolo, Plant Manager – IRCA S.p.A.

“Hi Roberto,

I find the working relationship with the firm effective and tailored to our specific needs.”

Federico, HSE Manager – Previero S.r.l.

“Dearest,

very gladly I can confirm that after almost 10 years of working together, I would choose your firm again and again for the very high level of professionalism you know how to combine with the strong humanity with which you approach clients and the often complex situations you have to handle. I have never heard from Noemi that something could not be done; with dedication, commitment and many hours of work we have always completed the projects, including special ones, that I have proposed to you over the years.”

Giulia, Training Office Manager – FLA Events

“Hi Noemi,

with reference to our cooperation we have nothing to report. We are satisfied with the service you provide us. Especially your helpfulness and competence is much appreciated, which allowed us to solve many problems in an easy way.

Finally thank you for putting up with us during the recent pandemic where we called you at any hour even on Sundays…

Hoping to continue together for a long time to come, we express our appreciation to you.

Thank you for everything.”

Valentina, QHSE Manager – SICES